Pro is the only paid plan. It is billed in advance, monthly or yearly, through Razorpay. This page explains how cancellation and refunds work.
1. Try before you pay
Every new account gets Pro free for 7 days with no card on file, so you can check the app on your PC, your audio set-up and your AI provider before paying anything. The Free features (screen scan, explain and notes) remain available after the trial without charge.
2. Cancelling
Cancel at any time from your account. Cancellation stops the next renewal; Pro stays active until the end of the period you have paid for, and no further charge is made.
3. Refunds
- First charge. If you ask within 7 days of your first Pro payment, we refund it in full.
- Renewals. A renewal charged by mistake, for example after you tried to cancel, is refunded in full if you tell us within 7 days of the charge and have not used Pro features in that period.
- Yearly plans. After the 7 days above, yearly plans are not refunded pro rata; you keep Pro until the end of the year you paid for.
- Service failure. If the service was unavailable for a sustained period because of us, we will extend your plan or refund the affected time.
Charges made by your AI provider for usage are outside our control and are not refundable by us.
4. How to ask
Email support@callwise.rovidant.com from the address you signed in with, with the invoice reference from your account page. We reply within 3 working days. Approved refunds are issued through Razorpay to the original payment method and usually appear within 5–7 working days, depending on your bank.
5. Account suspension
If an account is suspended for breaking the terms, the remainder of the paid period is not refunded.